Looking for a motivated DevOps IT Support Engineer with unique skills to help us support our software development environment. The individual would be responsible for supporting a battery of software development tools (GitHub Enterprise, Azure DevOps, RTC, JFrog Artifactory/Xray,... to name a few), deploying product updates, identifying production issues by working close to our users/developers, and implementing integrations that meet our customers' needs. If you have a proven background in DevOps with exposure to Security best practices, wed love to speak with you.
Objectives of this Role
Building and setting up new development tools and infrastructure
Understanding the needs of customers and conveying this to developers
Working on ways to automate and improve development and release processes
Ensuring that systems are safe and secure against cybersecurity threats
Identifying technical problems and developing software updates and fixes
Working with software developers and software engineers to ensure that development follows established processes and works as intended
Planning out projects and being involved in project management decisions
Daily and Monthly Responsibilities
Deploy updates and fixes
Provide Level 3 technical support
Build tools to reduce occurrences of errors and improve customer experience
Perform root cause analysis for production errors
Investigate and resolve technical issues
Develop scripts to automate visualization
Design procedures for system troubleshooting and maintenance
Requirements: Skills and Qualifications
Experienced DevOps IT Support Engineer with a strong background in security best practices
Must have long term experience administering and supporting tools such as RTC/EWM (Rational Team Concert/Engineering Workflow Management), GitHub Enterprise, Azure DevOps, JFrog Artifactory/Xray and or Jira for a wide distributed user base.
Experience with Kubernetes& Docker is highly desirable for this position
Background with migration from one source control tool to another
Development experience with scripting and coding is essential for automation and managing relevant APIs, with a preference for Python and/or PowerShell)
Working knowledge of databases and SQL
Highly detailed methodical approach in problem-solving
Team spirit
Preferred Qualifications
Master's Level Degree or work experience of 2 years, bachelor's Level Degree, or work experience of 3 years
Experience with supporting large software engineering organizations
Experience developing engineering applications for a large corporation
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