דרושים » מכירות הייטק » Senior Customer Success Manager - Channels

1 ימים
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4 ימים
SimilarWeb
Location: Tel Aviv-Yafo
Job Type: Full Time and Multilingual
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We're looking for a Customer Success Manager for our SMB clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the Similarweb platform to optimize their sales strategies.

This role will report to the Team Manager, Customer Success, TLV.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help them extract real business value, using the Similarweb platform, is essential to keeping clients engaged with Similarweb for years.

The CSM is in the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement, and adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates
Requirements:
This is the perfect job for someone who:

First Language French and fluent in English
Experience with Sales technology such as Salesforce, Hubspot etc.
2+ years of experience in customer success, sales, or account management, ideally within the SaaS industry, managing a large book of business
Solid understanding of sales and procurement processes
Outstanding negotiation skills and ability to lead with value
Self-motivated, Proactive, outside-of-the-box problem solver, with ownership and can-do mindset, and results-driven approach
Excellent communication skills and a value-driven approach
Strong relationship-building skills ability to quickly build rapport and establish trust with executive stakeholders
Analytical and consulting mindset with the ability to translate data into a story
Excellent problem-solving and critical-thinking skills
Team player who can collaborate effectively with colleagues and business partners
Experience with Sales technology such as Salesforce, Hubspot, Salesloft, etc.
Any other language is an advantage
.המשרה מיועדת לנשים ולגברים כאחד
 
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הגשת מועמדות
עדכון קורות החיים לפני שליחה
85579
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
1 ימים
MICROSOFT ISRAEL
Location: Tel Aviv-Yafo and Herzliya
Job Type: Full Time
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
Key Accountabilities include:

Customer Relationship Management
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align Microsoft strategy to Microsoft's most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Customer Success Leadership Customer Strategy and Growth
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches.
Customer Success Leadership - Delivery and program Management
Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success.
Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and Microsoft Executive relationship management, customer support escalation point-of-contact, Microsoft-Partner related project management as needed and strategic technical direction for energy focussed customers.
Technical Relevance
Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success.
Requirements:
Minimum Qualifications:

3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Experience in Startup/Unicorn ecosystems of innovators, focused on born-in-the-cloud enterprises
Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365).
Relationship Building - Proven track record of building relationships, including with C level. Experience in managing various stakeholder relationships to get consensus on solutions/engagements.
Bachelor's degree in business and technology related fields.
Preferred Qualifications:

Experience in complex engagement management and/or program management required.
Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution
Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
.המשרה מיועדת לנשים ולגברים כאחד
 
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הגשת מועמדות
עדכון קורות החיים לפני שליחה
85784
שירות זה פתוח ללקוחות VIP בלבד
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
4 ימים
SimilarWeb
Location: Tel Aviv-Yafo
Job Type: Full Time
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people.

We're looking for a Customer Success Manager for our Sales Intelligence clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the Similarweb platform to optimize their sales strategies.

This role will report to the Team Manager, Sales intelligence Customer Success, TLV.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help them extract real business value, using the Similarweb platform, is essential to keeping clients engaged with Similarweb for years.

The CSM is in the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement, and adoption of our platform and helps identify growth opportunities by addressing the client's pain points


So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates
Requirements:
Experience with Sales technology such as Salesforce, Hubspot, etc.
3+ years of experience in customer success, sales, or account management, ideally within the SaaS industry, managing a large book of business
Solid understanding of sales and procurement processes
Outstanding negotiation skills and ability to lead with value
Self-motivated, Proactive, outside-of-the-box problem solver, with ownership and can-do mindset, and results-driven approach
Excellent communication skills and a value-driven approach
Strong relationship-building skills ability to quickly build rapport and establish trust with executive stakeholders
Analytical and consulting mindset with the ability to translate data into a story
Excellent problem-solving and critical-thinking skills
Team player who can collaborate effectively with colleagues and business partners
Experience with Sales technology such as Salesforce, Hubspot, Salesloft, etc.
Any other language is an advantage
.המשרה מיועדת לנשים ולגברים כאחד
 
Show more...
הגשת מועמדות
עדכון קורות החיים לפני שליחה
85576
שירות זה פתוח ללקוחות VIP בלבד
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
3 ימים
Check Point
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are looking for an experienced Customer Success Manager to join our Email Security Team!

As a Customer Success Manager, you will provide unrivaled product knowledge of our email security solution, Avanan, and help our customers protect themselves from phishing attacks, malware, data leakage and more. You will be the chief advocate for strategic customers across a wide variety of industries, relay key customer requirements and insights back to our product team, and help our customers get the most value from our platform.

Key Responsibilities
Plan and execute our post-sale onboarding process, to move the Avanan platform to production and provide the initial training
Assist and track customers with the ongoing deployment and usage of Avanans products and services
Author and contribute to knowledge base articles and user guides
Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
Collaborating with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business
Develop and nurture relationships with key customer decision makers
Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal)
Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate
Requirements:
Strong understanding of how Internet protocols work (HTTP, SMTP, etc.)
Knowledge of HTTP/S, SMTP, DNS, LDAP or similar protocols, Linux, Office 365, G-Suite.
Experience with Email security solution - big advantage
Strong technical presentation and communication skills, both verbal and written
Demonstrated industry experience interacting with customers
Technical background in messaging and Internet security principles
Ability to work independently in a high-velocity environment
Energetic, hard working, positive attitude, team player, flexible yet organized and consistent
It would be great if you also have:

CISSP or other cyber security certification
Professional proficiency in several languages - advantage.
Degree in Computer Science, Electrical Engineering or equivalent
.המשרה מיועדת לנשים ולגברים כאחד
 
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הגשת מועמדות
עדכון קורות החיים לפני שליחה
84827
שירות זה פתוח ללקוחות VIP בלבד