דרושים » מכירות הייטק » SMB Customer Success Manager, Sales Intelligence (French speaker)

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people.

We're looking for a Customer Success Manager for our Sales Intelligence clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the Similarweb platform to optimize their sales strategies.

This role will report to the Team Manager, Sales intelligence Customer Success, TLV.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help them extract real business value, using the Similarweb platform, is essential to keeping clients engaged with Similarweb for years.

The CSM is in the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement, and adoption of our platform and helps identify growth opportunities by addressing the client's pain points


So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
Key Accountabilities include:

Customer Relationship Management
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align Microsoft strategy to Microsoft's most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Customer Success Leadership Customer Strategy and Growth
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches.
Customer Success Leadership - Delivery and program Management
Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success.
Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and Microsoft Executive relationship management, customer support escalation point-of-contact, Microsoft-Partner related project management as needed and strategic technical direction for energy focussed customers.
Technical Relevance
Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success.

Job Description
Be responsible for Wixs Largest strategic accounts relationships, and work with diverse internal teams across the organization

Learn customers technical and business environments to take full responsibility for customer growth and partnership success

Master the platform capabilities and obtain a good understanding of integration, data structure, and funnel flows

Interpret customer requirements into product capabilities, keeping customer goals, objectives and business processes in mind to propose the best solutions

Ensure customer buy-in throughout the process by ensuring qualitative, timeous, and on-budget delivery

Manage QBRs and ABRs