Requirements:
Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Proven experience as an IT helpdesk Manager or similar role, demonstrating strong leadership skills and the ability to manage a team effectively.
In-depth knowledge of IT systems, hardware, software, and networking technologies.
Experience with helpdesk ticketing systems and remote support tools.
Excellent problem-solving and communication skills, with the ability to translate technical concepts into non-technical terms for end-users.
Strong organizational skills and the ability to multitask in a fast-paced environment.
ITIL certification or knowledge of IT service management best practices is a plus.
Prior experience in a call center is a plus.