The company specializes in advanced digital printing solutions, delivering high-quality, customized results across various industries. Serves as the main escalation point for technical issues unresolved by Tier-1 and Tier-2 support, ensuring efficient problem resolution.
Follow up on open/ critical service calls priority
Provide on-site support, as needed or required
Providing courteous and professional communication with clients and internal departments
Gathering and maintaining field data, analyzing it and converting it to product and support improvement actions- A must
Review reports, test data, and process results for assigned subsystems to identify trends and issues
Perform root-cause analysis, and develop recommendations for resolution
Creating a knowledge base by preparing documentation to the field on relevant entities on changes, alerts, and improvements
Provide training to WW technical teams both direct and indirect (tier 1 & 2 levels)
Provide Application support to regions
Requirements: B.Sc. In Mechanical / Electrical or equivalent field
At least 2-years of professional experience in the field of maintenance of complex electromechanical equipment
Experience in printing technology an advantage
Experience in troubleshooting and diagnosing in a technical environment
Excellent analytical and problem-solving skills
Willingness to travel abroad extensively, any day of the week
Outstanding written and verbal communication skills (English)
Personal skills
Ability to work independently, multi-task, and prioritize time and projects under pressure
Highly self-motivated, independent, a self-learner
Team player
Great client-facing skills
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