לוח משרות דרושים מנהל IT בשפלה

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries worldwide.

With over 1500 employees worldwide. We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What youll be doing?
-Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, Anti-Virus, various operating systems.
-Manage users and permissions in Active Directory, Azure AD, G-suite, Terminal Services, and addressing hardware, software, and network-related issues.
-Install, configure, and maintain desktops, laptops, printers, meeting rooms and other IT equipment.
-Writing scripts to optimize the automations in the org
-Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration.
-Expertly troubleshoot software applications and operating system issues for seamless IT operation.
-Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved and future recurring issues can be avoided and Collaborate with other IT team members to escalate and resolve complex technical issues.
-Create procedures, create new documentation for both technical and end-user roles.
-Pertinent experience working with global teams
-Stay current with the ongoing expansion and development of the company - be aware of system information, changes and updates
-Provide troubleshooting, diagnose and resolve issues while maximizing customer satisfaction.
-Provide comprehensive support to our entire organization, both locally and remotely.
-Collaborate with vendors to procure hardware and software solutions as needed.
-Monitoring the company resources
-Stay updated on industry trends and advancements to recommend improvements in IT systems.
-Ability to work on a fresh service system

We are looking for an experienced lab support team leader
Main Responsibilities
Supervise, train and evaluate technical and support R D IT Lab team - determines work assignments.
Work with lab team tools for incident management, priorities, follow up and management reports.
Management of Lab space inventory includes tracking, occupancy and forecast real estate future needs.
R D Virtual environment management based on VMware cluster, determine Users guidelines and resources expansion.
Fully responsible for review, management and approval of all lab expenses.
Labs IT appliances and infrastructure Technical assistance and problems solving.