The IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves managing company assets, performing on/off-boardings, and ensuring smooth operations of our IT systems. The ideal candidate should have a strong background in MacOS environments and possess excellent communication and interpersonal skills and problem-solving abilities.
Key Responsibilities:
Manage Company Assets:
Track and manage all company IT assets including hardware, software, licenses, and peripherals.
Hardware Acquisition:
Coordinate with external vendors for the acquisition of new hardware and equipment.
MacOS Environment Support:
Provide technical support and solutions in a primarily MacOS environment.
Problem Solving:
Diagnose and resolve technical issues efficiently and effectively, ensuring minimal disruption to company operations.
Employee Support: Provide timely and effective support to company employees for all IT-related issues, including hardware support and replacement, software troubleshooting, and network connectivity.
In-house Processes: Sustain and improve existing in-house IT processes and protocols.
On/Off-Boarding:
Perform IT-related on/off-boarding tasks, including setting up new workstations, email accounts, and access to company systems.
Training:
Provide basic training to employees on the use of IT systems and software applications.
License Management: Manage software licenses and ensure compliance with licensing agreements.
Payments:
Handle IT-related payments and renewals, ensuring timely processing of invoices, while monitoring expenses and usage.
Documentation: Maintain accurate documentation of IT processes, asset inventory, and support requests.
Security:
Ensure the security of company data and IT infrastructure through best practices and proactive measures.
Requirements: Proven experience in an IT support role, preferably in a MacOS environment.
Excellent communication and interpersonal skills.
Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly.
Ability to manage multiple tasks and prioritize effectively.
Experience with managing IT assets, licenses, and payments.
Knowledge of network configurations and troubleshooting.
Familiarity with IT security best practices.
Ability to work independently and as part of a team.
Preferred Qualifications:
Certifications in IT support or related fields (e.g., Apple Certified Support Professional).
Experience with IT support in a mid to large sized company.
Knowledge of additional operating systems and platforms (e.g., Windows, Linux).
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