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KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division

With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLAs metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. The Optical Metrology Division products are used for optical overlay metrology. The portfolio of products includes unique solution packages which are based on hardware and software systems to enhance yield and effectiveness. As a world leader in its field of expertise, the division's products are the most advanced in performance (measurement accuracy of nanometers and below), reliability, ease of use and compatibility with other KLA's products. KLA (Israel) controls over 80% of the world market sales in its field, and its products are used by every major semiconductor manufacturer around the world. KLA Israel is located in the Migdal Haemek Industrial Park.
Job Description

Responsibilities:

Finding solutions and proposing new concepts for solving challenging metrological problems
Demonstrating experimentally proof-of-concepts of new ideas in the lab
Planning, setting up, and running complex experiments
Thorough and comprehensive data collection and analysis
Formulating conclusions and recommendations for next generations products
Collaborating within the team as well as other functions

We are seeking for a New and Sustaining Pproduct Service Engineer!

In this role you will serve as the central technical interface resource with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle. The selected candidate will work directly with aforementioned teams to incorporate valuable serviceability, reliability and service business practice improvements into product design. The Product Engineer works to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short and long term product service revenue performance. Involvement lasts throughout all stages of a products lifecycle to ensure system level product performance is continuously tracked and meets established specification by driving continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training.

Job Scope:

This is NOT a PC, IT technical support position.
Strong knowledge of semiconductor system operations, processes, system integration, and system calibrations.
Influence early PLC designs to include features that will optimize KLAs service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.
Act as a two-way conduit of information between design teams, engineering, manufacturing, tech support and service personnel.
Able to step into a challenging beta, eval, install or sustaining critical issues, analyze data from various sources and work with division (DE) and manufacturing (MDE) experts as needed to provide detailed action plans (POA) suitable for execution by Customer Service Engineers (CSE) and Technical Support Engineers (TSE).
Leverage learning and knowledge across the Tech Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools.
Works with Learning and Knowledge Services (LKS) to settle training requirements for new products and/or upgrades. Trains the trainer and teach or co-teach initial courses. Audits service training courses to ensure content and delivery quality.