לוח משרות דרושים Professional Services בתל אביב יפו

The Program Manager (Professional Services) is responsible for managing and maintaining relationships with high-value clients. This involves understanding and fulfilling clients' technical needs, coordinating with internal teams, and providing solutions for technical issues. They work to improve the customer experience, provide regular account reviews, and identify opportunities for upselling.The Program Manager is also in charge of managing customer onboarding and off-boarding processes. They will also stay updated on product/service changes and effectively communicate technical information to non-technical clients!

What you'll be doing

Manage and maintain relationships with high-value clients, ensuring their technical needs are met.
Coordinate with internal teams to deliver solutions for client's technical issues and improve overall customer satisfaction.
End to end responsibility for all the client product requirements and deliveries.
Representing Aura in front of the customer and representing the customer in front of the Aura internal teams.
Be on top of all the product innovations and directions as well as the Google changes and their implications on the Aura products.

Check Point Software Technologies Ltd. is a leading provider of cyber security solutions to governments and corporate enterprises globally. Check Points solutions protect customers from 5th generation cyber-attacks with an industry leading catch rate of malware, ransomware and other types of attacks. As the security infrastructures get more complex, Professional Services can help customers to design, deploy, operate and optimize Check Point solutions. Professional Services is a global team of the most driven, creative and innovative people redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. If you want to make the cyber world a safer place, join us. This position requires up to 80% travel to customer sites nationwide.

Key Responsibilities
Consulting large customers in product integration and design
Implementing, migrating, upgrading and optimizing Check Points high-end products in complex network environments
Developing Methods of procedures and low level designs to meet customers criteria
Developing test plans and testing new features and products before deploying them in production
Troubleshooting Check Point products when necessary
Assisting in customer production cutovers outside of office hours
Providing product training and workshops to customers
Working in collaboration with sales, R&D, TAC and other Check Point teams to ensure customer satisfaction