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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

As a Senior DevOps Engineer at Check Point, you will design, implement, and manage CI/CD pipelines, collaborate with cross-functional teams, and ensure the high availability and reliability of our cloud-based services and solutions.

Key Responsibilities
Design, implement, and manage CI/CD pipelines to automate the deployment of SaaS solutions.
Collaborate with development, QA, and operations teams to ensure smooth and reliable software releases.
Monitor system performance and troubleshoot issues to ensure high availability and reliability of our services.
Implement and manage infrastructure as code (IaC) using tools like Terraform, CloudFormation and ARM.
Optimize system performance, scalability, and security.
Develop and maintain documentation for infrastructure and deployment processes.