We are looking for an experienced and dedicated IT Field Services Team Lead who will join our group. In that job, you will manage a team of 3-4 Field Technicians while ensuring smooth operations of IT services across the company. The role includes overseeing IT inventory management, supporting meeting room technology, managing requests from senior leadership (VPs, C-Level), and coordinating technical support for events. The Team Lead will ensure the team delivers high-quality IT support, adheres to service levels, and meets the needs of the business efficiently.
Key Responsibilities
Team Management: Lead, mentor, and manage a small team of 3-4 Field Technicians. Provide day-to-day direction, set priorities, and ensure that team members are effectively addressing technical issues and requests.
IT Inventory Management: Oversee the companys IT equipment inventory, including computers, peripherals, networking devices, and other technology assets. Ensure that inventory levels are sufficient and equipment is properly tracked, maintained, and replaced as needed. Coordinate the ordering and distribution of new equipment, ensuring timely and accurate deployment.
Meeting Room & Executive Support: Manage the setup and maintenance of meeting room technology, including AV systems, video conferencing equipment, and wireless network configurations. Provide direct support for high-priority requests from executive leadership (VPs, C-level executives), ensuring their IT needs are met quickly and efficiently, especially for meetings and presentations.
Event Support: Coordinate technical support for company events, meetings, and conferences, including setting up AV equipment, video conferencing systems, and network connectivity. Ensure smooth operation of technology during events and provide real-time troubleshooting if needed.
Vendor Management: Liaise with vendors and service providers for hardware procurement, service agreements, and troubleshooting.
Training & Development: Provide ongoing training and professional development for the Field Services team, keeping them up-to-date on the latest technologies and IT practices. Encourage knowledge-sharing among team members to promote continuous learning and growth.
Requirements: Proven experience in IT support, with at least 2-3 years of experience as a Team Leader or a Shift Leader on a technical team.
Strong knowledge of computer hardware, peripherals, networking, AV systems, and meeting room technologies.
Ability to work under pressure and interact with VP/C-level executives during critical incidents and problem resolution.
Experience in managing IT equipment inventories, asset tracking, and vendor relationships.
Ability to effectively manage executive-level requests and high-priority support needs.
Strong leadership, interpersonal, and communication skills to manage and motivate a team.
Ability to handle complex technical issues, and provide solutions in a fast-paced environment.
Experience in supporting IT infrastructure for corporate events and meetings.
Familiarity with IT service management tools, like Jira.
Strong problem-solving skills and attention to detail.
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