Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction
Requirements: five years of experience in Technical Support, pre/ Post sale, Professional Services - a must
Min 2 years in support roles for a multidisciplinary HW based product in R&D/Startup environment a must
Hands-on IP Networking experience a must, CCNA level or higher preferred
Expertise in at least one of the following fields: Electro-optics, Video encoding/processing, RF
Working experience in a Teleoperation-related industry huge advantage: Drones, UAV, UGV, Automotive
Hands-on experience in Windows and Linux -based environments a must
Experience with configuring Pixhawk flight controllers an advantage
Fluent in English both written and spoken
Familiarity with Customer Relationship Management ( CRM ) tools
Excellent customer service skills
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