דרושים ב.ב.ק דאיו-טק 2021 בע"מ

Provide first-line support to users for hardware, software, and network-related issues through various communication channels (phone, email, in-person).

Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary.
Install, configure, and maintain hardware, software, and peripheral equipment.
Manage and support user accounts, access permissions, and IT-related documentation.
Perform regular system maintenance, updates, and backups to ensure optimal system performance and security.
Assist in the setup and support of network systems, including routers, switches, and wireless access points.
Monitor and respond to alerts and security incidents, following company protocols to ensure data protection and security compliance.
Document and update technical procedures, user guides, and solutions in the knowledge base.

You can Expect:

Infrastructure Management: Ensure scalability, reliability and security across servers, networks and cloud services.
system Administration: Oversee various IT systems including operating systems.
maintaining optimal performance through proactive upgrades and patches.
Network Management: Optimize network infrastructure, including routers, switches and firewalls,while monitoring network traffic.
Incident Problem Management: Lead Tier 3 incident resolution, ensuring timely and effective solutions within SLA guidelines.
Project Implementation: Plan and execute IT OPS projects, delivering strategic technological solutions.

Responsible for designing, implementing and maintaining Windows Endpoint Management Solutions, on-prem and on cloud.

Collaborating with top-tire professionals to develop and implement innovative approaches to manage, maintain and protect Windows endpoint.

Identify and implement Endpoint security solutions to protect from Cyber security threats.

Identify and implement Endpoint management solutions as SCCM, Intune, GPO, Compliance.

Identify and implement Endpoint observability and AI solutions.

The company specializes in advanced digital printing solutions, delivering high-quality, customized results across various industries. Serves as the main escalation point for technical issues unresolved by Tier-1 and Tier-2 support, ensuring efficient problem resolution. 

Follow up on open/ critical service calls priority
Provide on-site support, as needed or required
Providing courteous and professional communication with clients and internal departments
Gathering and maintaining field data, analyzing it and converting it to product and support improvement actions- A must
Review reports, test data, and process results for assigned subsystems to identify trends and issues
Perform root-cause analysis, and develop recommendations for resolution
Creating a knowledge base by preparing documentation to the field on relevant entities on changes, alerts, and improvements
Provide training to WW technical teams both direct and indirect (tier 1 & 2 levels)
Provide Application support to regions