At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people.
We're looking for a Customer Success Manager for our Sales Intelligence clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the Similarweb platform to optimize their sales strategies.
This role will report to the Team Manager, Sales Intelligence Customer Success, TLV.
Why is this role so important at Similarweb?
The CSM's ability to create relationships with the clients and help them extract real business value, using the Similarweb platform, is essential to keeping clients engaged with Similarweb for years.
The CSM is on the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement and adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?
Your role as part of the Customer Success team means your daily responsibilities may include:
Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates
Requirements: 2+ years of experience in Customer Success, Account Management, or Sales within a SaaS environment, managing a large and diverse book of business
Hands-on experience with Sales technology (Salesforce, HubSpot, Salesloft, Outreach, etc.)
Strong technical aptitude- able to confidently lead complex technical conversations and collaborate with product and data teams
Solid understanding of B2B sales cycles, procurement, and commercial negotiation processes
Exceptional negotiation skills with a value-led and consultative approach
Analytical mindset- able to translate data into clear narratives, strategic insights, and business outcomes
Outstanding communication skills (written and verbal) with the ability to engage and influence executive-level stakeholders
Proven relationship-builder- quickly establishes trust, credibility, and long-term partnerships
Proactive, self-motivated problem solver with strong ownership mentality, creativity, and results-driven focus
Experience with B2B, Payments, Shipping, and logistics or Ad Tech clients- an advantage!
Additional languages are an advantage
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