Networking and Connectivity:
Configure, maintain, and troubleshoot network environments,
Device and Endpoint Management:
Administer Mac and Linux devices with MDM such as Jamf / Kandji / JumpCloud and best practices, focusing on access control, security, and compliance.
Identity and Access Management:
Oversee user lifecycle management, ensuring secure provisioning, deprovisioning, and access control with tools such as Okta / Entra ID
Patch Management:
Implement and maintain patch management strategies to secure and optimize system performance.
Support and Troubleshooting:
Provide IT support, including diagnosing and resolving complex hardware, software, and network issues.
Automation and IT Process Optimization:
Design and implement automation workflows to improve IT operations, reducing manual
efforts and enhancing efficiency.
Documentation and Process Improve
Requirements: 5+ years in IT engineering, with a strong background in networking, endpoint management, and support within a SaaS or cloud-centric organization.
SaaS Tools:
Proficiency in managing and supporting critical business tools, including Google Workspace, Okta, Slack, Zoom, Jira, and Confluence.
Endpoint Management:
Proven experience with Mac and Linux endpoint management.
Networking:
Strong skills in operating and troubleshooting network environments.
Cloud Knowledge:
Experience with managing cloud environments, particularly AWS Azure, including operational automation, access policies, scaling, and security.
Scripting Automation:
Proficiency in scripting with Python or Bash for process automation, as well as experience with automation tools such as Torq and Workato - advantage.
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