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Design and implement scalable, secure, and efficient technology solutions that align with both business and technical objectives. Provide technical leadership and facilitate critical design decisions in close collaboration with Enterprise Architects, System Engineers, and other key stakeholders.

Key Roles and Responsibilities:
Typical responsibilities include, but are not limited to:

Solution Design and Component Specification: Define high-level solutions with customers, stakeholders, and development teams. Determine primary components and subsystems, analyze technical trade-offs, and identify key interfaces and collaborations. Define both functional and non-functional requirements (NFRs) at a high level.

Technical and Architectural Vision: Create and maintain a unified technical and architectural vision for the entire solution, ensuring overall alignment rather than focusing solely on individual components.

Architectural Alignment: Collaborate with portfolio stakeholders, customers, Enterprise Architects, System Engineers, and development teams to ensure architectural direction is consistent and aligned with strategic goals.

Implementation Strategy and Technical Foundation: Develop an incremental implementation strategy and establish a strong technical foundation (architectural runway), preserving flexibility through abstraction and generalization.

Common Practices and Reuse: Advocate for the adoption of common technologies, design practices, and infrastructure. Facilitate the reuse of code, components, and proven patterns, and influence the adoption of standard modeling, design, and coding practices across teams.

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Job Contribution:
A seasoned professional and recognized expert, adept at creatively resolving complex issues with broad and deep technical knowledge. Leads significant projects with strategic autonomy, influences executive-level decisions, mentors less experienced staff, and implements long-term strategies that impact the organization. Frequently collaborates with senior leadership.
Designs and delivers complex solutions for strategic, high-value initiatives.

Job Description - External
Shape and drive the technical product vision, strategy, and execution by collaborating with cross-functional teams. Ensure alignment with market needs and deliver customer-focused software solutions that achieve key business objectives.
Key Roles and Responsibilities:
Typical duties include, but are not limited to:

Technical Product Vision & Strategy: Develop and communicate a clear product vision and strategy based on customer needs, market trends, and competitive analysis.
Roadmap Planning & Stakeholder Collaboration: Define, prioritize, and manage the product roadmap in close partnership with business, architecture, UX, and other product leaders.
Product Development & Requirements Management: Lead the product development process by creating detailed requirements, user stories, and acceptance criteria, and facilitate trade-off decisions among stakeholders.
Customer-Centric Product Management: Monitor product performance, advocate for the customer experience, and ensure products align with business goals and deliver high-quality user experiences.
Sprint Planning & Subject Matter Expertise: Participate in sprint planning, support ongoing feature refinement, and serve as a subject matter expert for assigned products or product lines.
Job Contribution:
A seasoned professional and recognized expert, adept at solving complex challenges with broad and deep knowledge. Leads critical projects with strategic autonomy, influences executive decision-making, mentors junior staff, and implements long-term initiatives that impact the organization. Frequently collaborates with senior leadership.
Responsible for complex products or product lines. Brings proven experience in managing high-priority technical products and influencing strategic product decisions. May write user stories and set product direction at the team level; develop features and direction for multiple teams; or define epics and strategic direction for larger groups.

Design, develop, test, deploy, and maintain high-quality software solutions, ensuring efficient delivery processes and robust production support. Emphasis is placed on automation, innovation, and adherence to industry best practices.

Key Roles and Responsibilities:
Typical duties may include, but are not limited to:

Design, Development, and Coding: Architect and code software applications using various programming languages and modern development methodologies. (Lead Software Engineers are expected to be hands-on in both design and coding.)

Collaboration and Communication: Gather and analyze software requirements, provide accurate estimates, create detailed design specifications, and collaborate with engineers and architects to assess and validate hardware and software integrations.

Testing and Debugging: Develop and implement automated test plans, validate test environments and data, design and execute code fixes, and generate comprehensive reports.

Maintenance and Support: Troubleshoot and resolve configuration and environment issues, ensuring continuous and reliable application performance.

Deployment: Oversee and support the software deployment process, ensuring smooth transitions from development to production.

Job Contribution:
Serves as an experienced professional and recognized expert, creatively solving complex challenges with broad and deep technical knowledge. Leads significant projects with strategic autonomy, influences executive decision-making, mentors less experienced team members, and implements long-term initiatives that have organization-wide impact. Frequently collaborates with senior leadership.

Design, develop, test, deploy, and maintain high-quality software solutions, ensuring efficient delivery processes and robust production support. Emphasis is placed on automation, innovation, and adherence to industry best practices.

Key Roles and Responsibilities:
Typical duties may include, but are not limited to:

Design, Development, and Coding: Architect and code software applications using various programming languages and modern development methodologies. (Lead Software Engineers are expected to be hands-on in both design and coding.)
Collaboration and Communication: Gather and analyze software requirements, provide accurate estimates, create detailed design specifications, and collaborate with engineers and architects to assess and validate hardware and software integrations.
Testing and Debugging: Develop and implement automated test plans, validate test environments and data, design and execute code fixes, and generate comprehensive reports.
Maintenance and Support: Troubleshoot and resolve configuration and environment issues, ensuring continuous and reliable application performance.
Deployment: Oversee and support the software deployment process, ensuring smooth transitions from development to production.
Job Contribution:
Serves as an experienced professional and recognized expert, creatively solving complex challenges with broad and deep technical knowledge. Leads significant projects with strategic autonomy, influences executive decision-making, mentors less experienced team members, and implements long-term initiatives that have organization-wide impact. Frequently collaborates with senior leadership.

Shape and drive the technical product vision, strategy, and execution by collaborating with cross-functional teams. Ensure alignment with market needs and deliver customer-focused software solutions that achieve key business objectives.

Key Roles and Responsibilities:
Typical duties include, but are not limited to:

Technical Product Vision & Strategy: Develop and communicate a clear product vision and strategy based on customer needs, market trends, and competitive analysis.
Roadmap Planning & Stakeholder Collaboration: Define, prioritize, and manage the product roadmap in close partnership with business, architecture, UX, and other product leaders.
Product Development & Requirements Management: Lead the product development process by creating detailed requirements, user stories, and acceptance criteria, and facilitate trade-off decisions among stakeholders.
Customer-Centric Product Management: Monitor product performance, advocate for the customer experience, and ensure products align with business goals and deliver high-quality user experiences.
Sprint Planning & Subject Matter Expertise: Participate in sprint planning, support ongoing feature refinement, and serve as a subject matter expert for assigned products or product lines.
Job Contribution:
A seasoned professional and recognized expert, adept at solving complex challenges with broad and deep knowledge. Leads critical projects with strategic autonomy, influences executive decision-making, mentors junior staff, and implements long-term initiatives that impact the organization. Frequently collaborates with senior leadership.

TCP Career Step Differentiator:
Responsible for complex products or product lines. Brings proven experience in managing high-priority technical products and influencing strategic product decisions. May write user stories and set product direction at the team level; develop features and direction for multiple teams; or define epics and strategic direction for larger groups.

Ensure seamless application functionality and optimal product performance by providing expert technical assistance, continuously monitoring application health, managing and resolving application issues, implementing changes, and maintaining service assurance and performance metrics.

Key Roles and Responsibilities:
Typical responsibilities may include, but are not limited to:

Application Monitoring and Response: Continuously monitor applications for outages and performance issues, proactively respond to alerts, and develop outage management tools and automation solutions.
Problem Management and Resolution: Diagnose and resolve complex application problems, manage the issue lifecycle, conduct thorough root cause analysis, and ensure continuity of business operations and service assurance.
Service Assurance Management: Maintain and oversee service levels and SLAs, ensure optimal application performance, contribute to long-term planning, and monitor key performance metrics. Collaborate with end users, application delivery teams, and third-party vendors as needed.
Change Management and Implementation: Manage and implement application updates, patches, and deployments across pre-production, testing, and production environments, ensuring changes are executed smoothly and effectively.
Tuning and Configuration: Optimize application and infrastructure configurations, support and configure performance monitoring tools, and analyze transaction flows for continuous performance improvement.
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Job Contribution:
A seasoned professional recognized as an expert in the field, adept at resolving complex issues with broad and deep technical knowledge. Leads significant projects with strategic autonomy, influences executive-level decisions, mentors less experienced staff, and implements long-term plans that impact the organization. Frequently collaborates with senior leadership.

Handles complex Tier 2 issues, possesses in-depth knowledge of multiple applications and business processes, assists development teams in root cause analysis and future improvements, and defines automation requirements throughout the production support process.