We're looking for a Technical Operations Team Lead to join our platform group and drive execution across technical operations, infrastructure, and delivery processes. This role blends leadership, technical depth, and cross-functional collaboration and is perfect for someone who thrives in fast-paced, high-impact environments.
Youll lead a hybrid team (on-site and offshore), work with global stakeholders, and partner with our Program Managers to track delivery in Jira and bring structure to rapidly evolving workflows. This is a key role in helping us scale and operate more efficiently as we build the future of secure cloud connectivity.
Key Responsibilities
Lead and mentor a cross-functional team (including offshore members)
Own execution planning, delivery tracking, and team velocity
Collaborate with Program Managers to define, track, and report work in Jira
Implement and optimize working procedures for technical teams
Manage Cloud IT systems and user lifecycle (e.g., Okta/Azure, Our SaaS access).
Oversee 3rd party service providers, procurement, and budgeting.
Design and implement automation (Python preferred), including AI-driven workflows.
Support R&D and QA teams with cloud infra, and internal developer's tools and Dev Environments.
Partner with Customer Success, Sales Engineering, and Field Ops.
Ensure compliance with internal security policies by working closely with the CISO and applying SecOps requirements across Cloud IT systems and operations.
Requirements: 2+ years of experience in technical operations, IT, infrastructure, or DevOps roles.
1+ years leading a team of engineers
Proven ability to define and roll out scalable processes in technical teams
Proficiency with Jira and cross-team collaboration with Program Managers
Strong scripting and automation skills (preferably in Python)
Familiarity with AI tools
Hands-on experience with identity and access management (Okta or similar)
Experience managing external vendors, purchasing, and cloud budgets
Cloud-native mindset; Experience working with cloud-native architectures, especially in AWS, and with containerized environments (Docker, Kubernetes).
Familiarity with security and compliance frameworks; experience working with SecOps and applying security requirements in collaboration with CISO
Experience working in enterprise environments and navigating cross-functional collaboration with multiple stakeholders and peer organizations
A strong communicator who can lead by example, align technical execution with product vision, and support a growing team.
It would be great if you also have:
B.Sc. in Computer Science, Software Engineering, or a related field.
field enablement exposure or FinOps experience
Knowledge of performance optimization, caching, and distributed system design.
Familiarity with authentication, authorization, and security best practices.
A passion for mentoring and building a high-performance, collaborative team culture.
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