As an IT Support Engineer, youll play a pivotal role in ensuring smooth technical operations and efficient support for Wix employees across the globe. Youll work in a dynamic, multi-OS environment, managing IT systems, providing excellent support, and contributing to innovative IT projects. In your day-to-day, you will:
Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Manage the companys IT environment, including infrastructure, computers, end-users, and permission management
Take part in projects that include testing and implementing new technologies, improving processes for smart/automated ones, and enhancing service with smart AI tools
Manage onboarding and offboarding processes for on-site and remote workers
Requirements: An IT professional with 3+ years hands-on experience in IT Support or Administration
Experienced in a multi-OS environment (MacOS, Windows, and Linux)
Excellent diagnostic and problem-solving skills
Excellent communication and interpersonal skills
Experienced with Active Directory/Azure/GSuite environments
Additional experience with tools and systems like Meraki, Jira, Intune, Jamf, and Slack an advantage
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