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We are looking for an experienced and customer-focused Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.

Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

As the worlds leading vendor of Cyber Security, facing the most sophisticated threats and attacks, weve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Check Point Harmony Email Security and Collaboration (Previously AVANAN) is a unique email solution that fully secures cloud email and cloud platforms using AI.

We are looking for a talented and driven Senior Full-Stack Developer to join our team. This is a unique opportunity to work on a large-scale, high-impact systemone of the top 10 largest in Israelleveraging modern technologies in an agile and dynamic environment.

Key Responsibilities
Design, develop, and maintain end-to-end features in a high-scale, high-performance SaaS-based multi-tenant environment.
Take part in architectural and technical decision-making processes for both backend and frontend components.
Collaborate closely with Product, UX, DevOps, and QA teams to deliver high-quality, scalable, and maintainable software solutions.
Optimize application performance and ensure high availability and responsiveness across the system.
Contribute to a culture of innovation, continuous improvement, and engineering excellence.
This role offers an opportunity to work in a dynamic, agile environment, using modern technologies to shape a product used by thousands of organizations worldwide.