Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Content Safety Team, which is responsible for ensuring a safe environment for Intuit customers, is seeking a Senior AI Scientist. The team develops content moderation solutions for user-generated and AI-generated content across all Intuit products and utilizes advanced GenAI tools to build capabilities such as automatic labeling.
We encourage you to apply if you
Are passionate about using advanced ML techniques and evolving technology to create a safe environment for customers
Love working as part of a team of experienced AI scientists that love research and innovation just as much as they love getting models to production and making an impact
Are interested in partnering with analysts and researchers to implement your ideas into mitigation policies that keep the bad actors away
Take pride in having end to end ownership of your models - from conception, throughout research and development to production and monitoring
Responsibilities
Develop and refine content moderation models to filter and tackle abusive content across various products, content types and modalities.
Work extensively with NLP algorithms, focusing on fine-tuning transformers and large language models (LLMs) to enhance accuracy and efficiency.
Explore and integrate advanced technologies such as Retriever-Augmented Generation (RAG) and Agentic AI to assist in the automatic labeling and classification of data.
Collaborate with a multi-disciplinary team including machine learning engineers, AI scientists, and policy experts to ensure models align with ethical standards and company policies.
Stay updated with the latest research in AI and machine learning to incorporate cutting-edge techniques into content moderation strategies.
Prepare and maintain documentation on model development, configurations, and performance metrics for both technical and non-technical audiences.
Mentor and guide junior AI scientists, fostering a collaborative and productive team environment.
Requirements: MSc or PhD in a computational or statistical field (Computer Science, Statistics, Applied Math, Econometrics, Operations Research)
4+ years Data Science experience in the tech industry
Experience working on one of the cloud platforms: AWS, GCP, Azure
Well versed in Data Science languages, tools and frameworks, including data processing platforms and distributed computing systems (for example Python, R, SQL, SKLearn, NumPy, Pandas, TensorFlow, Keras)
Strong mentoring skills. Able to influence and communicate effectively with both technical and non-technical people
Work in collaboration with multi-disciplinary teams (such as: product, application development, legal, fraud strategy and analytics) to provide best-in-class algorithmic solutions to the product needs.
Familiarity with LLM based applications an advantage
Familiarity with LLM security and safety aspects - an advantage
Resourceful, motivated, and organized
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