Key Responsibilities:
Provide on-site Technical Support to users
Install and configure PC hardware and peripherals
Troubleshoot hardware and software issues (including printers)
Manage tickets and service requests via ServiceNow
Handle PC and network asset tracking and local inventory
Support Active Directory and user permissions
Assist with basic networking (VLAN setup, cabling, Cisco devices)
Provide basic support for meeting rooms and conference systems
Perform imaging, configuration, and deployments via SCCM and AutoPilot
Maintain documentation and contribute to knowledge bases
Requirements: Job Requirements:
Must: Previous Technical Support experience in a medium/large organization
Must: Strong customer service orientation
Must: English fluency spoken, written, and reading
Must: Knowledge of Active Directory and basic networking concepts
Must: Experience with Windows OS and PC hardware troubleshooting
Good to Have: Familiarity with ServiceNow
Good to Have: Knowledge of Office 365, SCCM, and AutoPilot
Good to Have: Experience supporting printers, Cisco switches, and meeting room tech
Available Locations:
Ramat Hachayal, Netanya, Kfar Saba, Tel Aviv, Shoham, and Beer Sheva
Working Days Hours:
SundayThursday, between 08:0018:00, on 9-hour shifts (including a break).
?? On-site position at a leading global pharmaceutical site
?? Hourly wage: 40 NIS
?? English High level required (spoken, reading, and writing)
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