לוח משרות דרושים Help Desk - מחשבים ורשתות

Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Identify opportunities to reduce service requests through better user training and documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
Work with auditors to ensure that procurement procedures are being followed
Manage onboarding and offboarding processes for on-site and remote workers
Manage and maintain audio-visual equipment around the offices
Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)

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Position Summary

Working within the IT team and closely with other business units you will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Key Responsibilities:

Provide 1st / 2nd / 3rd level remote or face to face IT support services for the local end-users.

End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.

Installation, routine maintenance and management of end-user computing devices (desktop, laptop, smartphone and tablet devices); this includes imaging and keeping them up-to-date with management tools

Fulfil User Account Management requests

Maintain the proper operation of Training / Meeting rooms

Liaising with System & Network Administrators for the management & maintenance of Sciplay infrastructure including Servers, Network, Storage & Data Center facility.

Maintain the asset database and hardware inventory for office; Manage stock of IT Equipment and maintain Lifecyle Management

Perform the IT Induction to New Hires

Efficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks)

Preparation and maintenance of technical procedural documents and FAQ's for both IT staff and user community

Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management

Experience in supporting Executive Stakeholders

All other duties as assigned.