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We are looking for a Technical Solutions Engineer to join our team.

The Technical Solutions Engineer is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams.

You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the companys development and business teams.

What you'll be doing

Investigate complex technical issues, identifying potential causes and solutions
Work with strategic customers to provide quick and accurate technical assistance
Prioritize and manage multiple issues from customers on our products and platform
Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality
Maintain and Create knowledge articles