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We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.

In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.

Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations

We are looking for a talented and experienced DevSecOps Engineer to join Check Point's IT Security group and help secure our large-scale, hybrid and multi-cloud environments.

We're a hands-on DevSecOps team embedded in the core of IT Security, focused on protecting infrastructure and network layers while building scalable, resilient systems. From AI security and data protection to CTEM (Continuous Threat Exposure Management), we lead POCs and transform innovative ideas into production-ready solutions. Were passionate about automating manual processes, driving operational excellence, and continuously evolving our security posture through cutting-edge technologies.



Key Responsibilities
Plan, Design, implement and maintain security standards and solutions across network, cloud, applications, CI/CD pipelines and secrets management all with a hands-on approach
Develop and own automation for SecOps operations, CTEM workflows and proactive security monitoring and remediation
Analyze complex system behaviors to identify performance, reliability and security issues in large-scale, live environments
Collaborate closely with SecOps and DevOps teams to align security with speed, scale and resilience
As a DevSecOps Engineer, youll play a critical role in protecting our hybrid cloud infrastructure, while shaping the future of security automation at scale.

ciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.



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Position Summary

Description:



We are looking for a skilled Systems Engineer to join our DevOps team. The ideal candidate should have hands-on experience working RHEL or related distributions, AWS, Git, Mac, Jenkins, and scripting languages, particularly Bash, Groovy, and Python. In this role, you will be responsible for supporting our mobile game teams within the European Time Zone. You will work with game teams to ensure that the infrastructure, CI/CD pipeline, is efficient, reliable, and meets their needs. Strong troubleshooting skills across various infrastructure components (servers, network, storage etc) and applications are required. The candidate must be proficient in infrastructure analysis and design concepts and implementations.



Key Responsibilities:

Work closely with game teams to understand their needs and to identify and implement improvements to their application stack, infrastructure, and CI/CD pipelines.

Troubleshoot issues with applications, network, infrastructure, builds and provide timely resolutions.

Develop, maintain, and optimize jobs and pipelines for our mobile games, using Jenkins and other relevant tools.

Implement automated build, deployment, and monitoring processes to ensure the quality and stability of games in development and production.

Develop and maintain scripts and tools to automate tasks and improve workflows.

Manage and configure On-Prem and AWS infrastructure.

Manage and configure build agents and servers on macOS and CentOS.

Estimate engineering effort, prioritize projects, plan implementations, and help roll out system changes.

Follow quality engineering processes to deliver high quality products and services.

Communicate infrastructure changes to the organization and ensure successful deployment.

Create detailed design documentation and system specifications.