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SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.



SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live and Solitaire Pet Adventure with offices all over the world!

Position Summary

Key Responsibilities:

Leverage multiple massive and complex data sets to identify patterns, trends, opportunities and threats to the product.

Use advanced analytics, data mining, BI and statistical tools, along with critical and strategic thinking to execute top-notch analyses to drive the product growth.

Translate AB Tests, business and strategic questions into structured analysis method and accordingly plan and execute the most suitable approach, technique, solution and lead to actionable recommendations that will optimize the game performance.

Consistently monitor the product KPIs to ensure its health and drive the product focus.

Work closely with the Product, Monetization and Economy departments and deliver valuable analytics outputs to support decision making.

Plan, develop and maintain reports for different needs and departments, including senior management.

Own and lead multiple projects simultaneously in a dynamic and results-oriented environment.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.