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Were looking for a DevOps Engineer to join our dynamic and growing team. This is your chance to work alongside top engineers, gain hands-on experience with production environments, and help scale secure, high-performance services used by customers around the globe. Youll be part of a fast-paced, startup-like environment with the backing and stability of a global cybersecurity leader.

Key Responsibilities
Support the deployment and maintenance of scalable, multi-tenant environments across cloud platforms
Assist in automating infrastructure using Infrastructure-as-Code tools and CI/CD pipelines
Monitor and improve the reliability, performance, and security of our platform services
Collaborate with development, product, and operations teams to deliver new features and improvements
Troubleshoot infrastructure and application issues in development and production environments

We are looking for an experienced and customer-focused Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.

Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.