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We are looking for an experienced and customer-focused Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.

Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

We are looking for a talented and experienced software engineering team leader to join the Agent group. You will be leading developers building and developing next-generation SASE solution. Dive into the world of VPN and Security, distributed systems, scalable software design, and leave your mark on cutting-edge developments impacting millions of users and organizations. This role is perfect for a highly experienced, fast learner, and proactive team lead with outstanding technical skills who thrives on being a leader and is passionate about building flawless products.

The Agent group is responsible for building our VPN and Internet Security on device application. As a team leader, you will lead a team of software engineers on a mission to solve technological challenges and write scalable, robust, testable, efficient, and easily maintainable code that are part of our solution.
Key Responsibilities
Lead, manage, and mentor a team of software engineers from diverse technical backgrounds.
Own feature development, task tracking, and deadline management.
Collaborate closely with cross-functional teams and customers to address complex problems and develop innovative features.
Drive the creation of robust, various scalable solutions for Agent applications.
Foster a culture of continuous improvement within the team.