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Check Point Harmony Email Security and Collaboration (Previously AVANAN) is a unique email solution that fully secures cloud email and cloud platforms using AI.

Key Responsibilities
Develop and maintain automated test frameworks using Python and Pytest for infrastructure components.
Generate detailed test reports to provide stakeholders with insights into test coverage, results, and trends.
Work in close contact with development teams in order to perform Manuel testing and QA for newly developed features.
Implement Behavior-Driven Development (BDD) practices to create clear and concise test scenarios and specifications.
Design and execute comprehensive test suites for infrastructure systems deployed on AWS.
Collaborate with cross-functional teams to understand testing requirements and incorporate them into the automation strategy.
Monitor and analyze test results using Grafana to identify performance bottlenecks and areas for improvement.
Investigate and troubleshoot issues discovered during testing, working closely with development teams to resolve them.
Stay up-to-date with industry best practices and emerging technologies in test automation and infrastructure testing.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.