The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products, specifically Networking on Google Cloud Platform (GCP).
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. Work non-standard work hours or shifts.
Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams, to find ways to improve the product, and drive high-quality production.
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting and reproducing.
Requirements: Minimum qualifications:
Bachelors degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Preferred qualifications:
2 years of experience with two or more of the following: Web Tech, Networking, Data/Big Data, Systems Admin, Kubernetes, Oracle, SAP.
2 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
Security clearance for Israel.
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