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המלצות מבוססות AI שישפרו
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Customer Success Manager

מסמך
מילות מפתח בקורות חיים
סימן שאלה
שאלות הכנה לראיון עבודה
עדכון משתמש
מבחני קבלה לתפקיד

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עומדים לרשותכם
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משרות מומלצות נוספות
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לפי איזה ישוב תרצה שנמיין את התוצאות?

דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
1 ימים
SimilarWeb
Location: Tel Aviv-Yafo
Job Type: Full Time
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Were looking for a Customer Success Manager to work closely with a selection of our Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. This role will report to the Team Manager, Client Services.



Why is this role so crucial at Similarweb?

The Customer Success Manager is a key player on the Enterprise Team collaborating with various internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner.

The CSM's ability to create relationships with clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.



So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Being the primary point of contact for all users on the account, responsible for identifying the clients pain points and defining client success
Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
Support in uncovering and identifying upsell opportunities during the customers lifecycle.
Develop strong subject matter expertise across all Similarweb solutions
Requirements:
This is the perfect job for someone who:

4+ years experience as a Customer Success Manager responsible for Enterprise clients, with planning and execution capabilities
Solid understanding and experience in digital marketing (SEO, PPC, media planning, etc.) - big advantage
Strong relationship-building skills the ability to quickly build rapport and establish trust (both internally and with clients)
Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems
Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights
Team player who can collaborate effectively with colleagues and business partners with a strong customer focus
Self-motivated, proactive, ownership mindset and results-oriented
Fluent in English
.המשרה מיועדת לנשים ולגברים כאחד
 
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הגשת מועמדות
עדכון קורות החיים לפני שליחה
83348
שירות זה פתוח ללקוחות VIP בלבד
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
1 ימים
SimilarWeb
Location: Tel Aviv-Yafo
Job Type: Full Time and Multilingual
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Were looking for a Customer Success Manager to work closely with a selection of our Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. This role will report to the Team Manager, Client Services.



Why is this role so crucial at Similarweb?

The Customer Success Manager is a key player on the Enterprise Team collaborating with various internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner.

The CSM's ability to create relationships with clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.



So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Being the primary point of contact for all users on the account, responsible for identifying the clients pain points and defining client success
Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
Support in uncovering and identifying upsell opportunities during the customers lifecycle.
Develop strong subject matter expertise across all Similarweb solutions
Requirements:
This is the perfect job for someone who:

First Language Italian and fluent in English
4+ years experience as a Customer Success Manager responsible for Enterprise clients, with planning and execution capabilities
Solid understanding and experience in digital marketing (SEO, PPC, media planning, etc.) - big advantage
Strong relationship-building skills the ability to quickly build rapport and establish trust (both internally and with clients)
Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems
Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights
Team player who can collaborate effectively with colleagues and business partners with a strong customer focus
Self-motivated, proactive, ownership mindset and results-oriented
Fluent in English
.המשרה מיועדת לנשים ולגברים כאחד
 
Show more...
הגשת מועמדות
עדכון קורות החיים לפני שליחה
83347
שירות זה פתוח ללקוחות VIP בלבד
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
1 ימים
SimilarWeb
Location: Tel Aviv-Yafo
Job Type: Full Time
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Were looking for a Customer Success Manager SMB to work closely with a selection of our SMB clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. This role will report to the Team Manager, Client Services, TLV.



Why is this role so crucial at Similarweb?

The Customer Success Manager (CSM) is a vital member of the SMB Team, working closely with various internal teams and serving as a trusted advisor to our small and medium-sized business clients through a consultative approach.

The CSM's ability to build relationships with clients and help them derive significant business value from our solutions is essential for maintaining long-term client engagement with Similarweb.

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with Similarweb's offerings.
Trusted Advisor: Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
Churn Risk Management & Retention: Identify and mitigate risks of account churn by implementing proactive measures to retain customers and enhance their experience.
Client Engagement: Ensure clients are actively engaged with the platform, utilizing data-driven insights to highlight the value it brings to their business goals.
Upsell Opportunities: Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
Product Expertise: Develop strong subject matter expertise across all Similarweb solutions.
Requirements:
This is the perfect role for someone who:

Customer Success Experience: Client-facing experience in a customer success role with strong planning and execution capabilities with strong Negotiation skills.
Relationship Building: Excellent relationship-building skills with the ability to quickly establish rapport and trust with clients and internal teams.
Analytical Skills: Analytical and consultative mindset, capable of quickly identifying solutions to problems.
Presentation Skills: Strong presentation and storytelling abilities, particularly in analyzing data to share meaningful insights.
Team Collaboration: Team player with the ability to collaborate effectively with colleagues and business partners, maintaining a strong customer focus.
Proactive & Results-Oriented: Self-motivated, proactive, with an ownership mindset and results-driven approach.
Experience: 2-3 years of experience in roles such as analyst, consulting, or digital marketing (SEO, PPC, media planning).
Digital Marketing Knowledge: Solid understanding and experience in digital marketing - Advantage
.המשרה מיועדת לנשים ולגברים כאחד
 
Show more...
הגשת מועמדות
עדכון קורות החיים לפני שליחה
83346
שירות זה פתוח ללקוחות VIP בלבד
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
5 ימים
WIX
Location: Tel Aviv-Yafo
Job Type: Full Time
Job Description
Be responsible for Wixs Largest strategic accounts relationships, and work with diverse internal teams across the organization

Learn customers technical and business environments to take full responsibility for customer growth and partnership success

Master the platform capabilities and obtain a good understanding of integration, data structure, and funnel flows

Interpret customer requirements into product capabilities, keeping customer goals, objectives and business processes in mind to propose the best solutions

Ensure customer buy-in throughout the process by ensuring qualitative, timeous, and on-budget delivery

Manage QBRs and ABRs
Requirements:
10+ years of experience working in Account Management/Customer Success

Experience managing large strategic accounts

Industry experience (SaaS preferred)

Deep understanding of the user journey, process, marketing, GTM, integrations, and data analysis

Impeccable written and verbal communication skills

Excellent presentation skills

Proven experience in increasing customer satisfaction, adoption, growth, and retention

Flexible and able to work under pressure and thrive in a multi-tasking environment

Bonus points if you have project management experience, have worked across multiple organization functions, have a technical background, and/or have worked with Fortune 500 clients
.המשרה מיועדת לנשים ולגברים כאחד
 
Show more...
הגשת מועמדות
עדכון קורות החיים לפני שליחה
81288
שירות זה פתוח ללקוחות VIP בלבד
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