We are looking for a Technical Success Engineer who is passionate about computer networking, working with customers, and driving success.
You will work directly with R&D managers in charge of leading security products, and act as their product technical expert.
You will be part of a leading security product of the leading vendor in the Cyber Security industry.
Key Responsibilities
You will be required to master all product aspects- customer-related, such as controlling production customer status, prospects, trends, lead campaigns, and more.
Act as the focal point for all technical stakeholders, such as pre-sale POC and EA, post-sale support, sales, professional services, and more.
Facilitate continuous knowledge transfer with above mentioned parties, lead training, and lead product demonstrations internally and customer-facing.
Generate periodic product reports, indicating overall customer-facing matters.
Influence product roadmap and take an active role with product characterization.
Requirements: 4-5 years of experience in Customer Success / Technical Support / Professional Service or similar technical roles.
Computer Networking savvy Strong theory and hands-on.
Problem solver.
Natural Can Do approach.
Passion for constant self-challenge, learning, and development.
Excellent interpersonal skills.
Strong verbal and written English.
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