לוח משרות דרושים Customer Success Manager

We are looking for our next Infinity Customer Success Manager to own the execution and fulfillment of our Infinity ELA agreements.

In this key role, youll guide our Infinity customers and their respective account teams through a smooth onboarding process while helping them get the most value from every aspect of their agreement. As an Infinity CSM, you will be proactively monitoring, influencing, contributing to sales, and addressing issues to ensure long term customer satisfaction and retention.

Check Points mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

Key Responsibilities
Accelerate the customers value realization of Check Points products & services
Detailed understanding of the different contracts to ensure agreement fulfillment and optimal consumption of their Infinity allowances
Regular and proactive engagement with the respective Sales teams
Quarterly Infinity review calls with the customers
Liaise with internal stakeholders to uphold all agreement commitments and meet the customers expectations
Assist and track customers with their ongoing adoption (deployment and usage) of Check Points products and services
Proactive reporting to customers, partners and Check Point resources on project status
Order processing through our backend team
Ensuring that all annual licenses and services are renewed on time
Regular and proactive monitoring of the accounts health and offering course of action as needed