Provide IT Technical Support to the company employees (software, hardware, security, network, etc.)
* Manage IT Support tickets queue according to the company's SLA and KPI's in order to provide quick, efficient and professional support
* Work in accordance with IT policies and guidelines (SLA, KPI's, etc.)
* Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)
* Research and recommend innovative solutions and, where possible, automated approaches for IT tasks
* Troubleshoot, investigate and solve complex IT issues related to:
* Computers and servers software (systems configuration, software management)
* Computers and servers hardware (upgrades, maintenance & replacement)
* Operating systems (Windows, MacOS)
* Network infrastructures (LAN, WAN, VPN)
* Company IT systems and business applications
* Support & implement new technologie
Requirements: At least 2 years of IT Support experience in Windows & Cloud environment (Google Workspace, MDM or Cloud directory platforms)
* Relevant certifications such as MCSA, CCNA, Google IT Support, Google Workspace Admin, or JumpCloud Associate an advantage
* Experience working with IT Support tickets as per SLA and KPI's
* High administration & troubleshooting level in domain and cloud environments (Active Directory, Network, software, Saas platforms, permissions, security, etc.)
* Capable of managing multiple tasks under pressure and meeting deadlines
* Independent, self-motivated, detail-oriented, highly organized, and willing to learn
* Customer service-oriented, can-do approach
* Strong team player and excellent interpersonal skills
* High level of English - Advantage
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