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We are looking for a Network Engineer, who is motivated, self-managed, team player with good interpersonal skills to be responsible for:

Engaging with customers worldwide to understand and address their technical requirements.
Deploying the company's cutting-edge Beta software and hardware on customers' sites, ensuring a seamless experience prior to market release.
Collaborating directly with development teams, QA engineers, and managers at all levels.
Conducting comprehensive testing, debugging, and documentation of beta deployments in simulated customer environments and during on-site activities.
Providing effective technical support to beta testing customers.

We are looking for a Technical Success Engineer who is passionate about computer networking, working with customers, and driving success.

You will work directly with R&D managers in charge of leading security products, and act as their product technical expert.

You will be part of a leading security product of the leading vendor in the Cyber Security industry.

Key Responsibilities
You will be required to master all product aspects- customer-related, such as controlling production customer status, prospects, trends, lead campaigns, and more.
Act as the focal point for all technical stakeholders, such as pre-sale POC and EA, post-sale support, sales, professional services, and more.
Facilitate continuous knowledge transfer with above mentioned parties, lead training, and lead product demonstrations internally and customer-facing.
Generate periodic product reports, indicating overall customer-facing matters.
Influence product roadmap and take an active role with product characterization.

As a Tier 3 Support Engineer, you will be in charge of taking full ownership of customer technical issues globally, leading internal escalations, maintaining the knowledge base, providing product feedback, and managing support-related projects.

You will play a pivotal role in our venture-backed startup, recognized by Gartner and Forrester, contributing to transforming the security landscape with our cutting-edge Cybersecurity Experience (CSX) Platform. Join us in the heart of Tel Aviv to shape the future of this dynamic field within the robust framework of the Check Point family.

Key Responsibilities
As the Tier 3 Support Engineer, you will be responsible for:

Taking full ownership of customer technical issues for Perimeter 81's customers, including initial troubleshooting, identification of root causes, and issue resolution and communication

Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams

Designing and maintaining the Perimeter 81 knowledge base, keeping it up-to-date with relevant information

Providing product feedback and insights to internal teams

Managing internal projects related to support such as training and support readiness for release

You will be a part of the R&D team providing support to our 1st tier customers. You will work closely with the product development and QA teams to solve problems arriving from our customers. You will build and define the the support operations processes and apply it on your day to day work.

You will have great opportunity to impact the organization as the first support person on the team.

What you'll be doing

Provide technical point of contact for our project/product managers, business owners and performance team with any technical issues that may rise.
Establish the correct processes and work methodologies required for the team to be able to provide the right support.
Work with development and QA teams to investigate and solve technical issues within the client and backend domains.
Communicate internal stakeholders and ensure that they are well informed of the progress and plan.
Prioritize and manage multiple issues from customers on our products and platform, simultaneously.