לוח משרות דרושים מהנדס תמיכה במרכז

Our team is building an innovative network specializing in mobile performance advertising on CTV streaming content. We are committed to delivering exceptional advertising solutions and insights for our clients. We are currently seeking a motivated Technical Operations Engineer to join our dynamic team.
What you'll be doing
Assist in managing and executing integrations with advertising platforms and technologies.
Support the implementation of new technologies to enhance advertisement delivery and performance.
Collaborate with account managers to ensure the technical needs of clients are met.
Troubleshoot and resolve technical issues related to campaign delivery and performance.
Work closely with product and development teams to ensure seamless operation and integration of new features and updates.
Provide feedback and insights to help improve product offerings and operational processes.
Analyze campaign data to identify issues, opportunities, and insights for optimization.
Prepare and present technical reports and documentation to stakeholders.
Monitor system performance and undertake necessary tasks to ensure optimal operation of the ad network.
Assist in maintaining and updating technical documentation and operational processes.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.