דרושים רזומה Rezume כח אדם והשמה

As an IT Support Engineer, youll play a pivotal role in ensuring smooth technical operations and efficient support for Wix employees across the globe. Youll work in a dynamic, multi-OS environment, managing IT systems, providing excellent support, and contributing to innovative IT projects. In your day-to-day, you will:

Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization

Provide professional and efficient IT support to Wix employees across different locations and time zones remotely

Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs

Manage the companys IT environment, including infrastructure, computers, end-users, and permission management

Take part in projects that include testing and implementing new technologies, improving processes for smart/automated ones, and enhancing service with smart AI tools

Manage onboarding and offboarding processes for on-site and remote workers

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.