דרושים R.H.R

We are looking for an experienced and customer-focused Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.

Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas.

We help our customers succeed in todays digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.

In 2021, we went public on the New York Stock Exchange, and we havent stopped growing since!

Were looking for a Data Scientist to join our Data Labs department, which specializes in professional services for our super premium customers.

This role will report to our Datalabs Team Manager in the, R&D.


Why is this role so important at Similarweb?

Similarweb is a data-focused company, and our unique AI and machine learning capabilities are the center of our business.

As part of this role, you will create data models that help analyze the petabytes of data we receive from various sources, and research and develop new features and capabilities for our product solutions

As a data scientist in the Datalabs team, you will work on the very core of the company. Part of your role will be to turn raw data into usable metrics and develop new models and statistical algorithms to support out-of-the box requests from customers who want custom digital insights. The Datalabs departments customer centric and business-oriented nature also means you will be supporting a team of data analysts and consultants who interact directly with customers. Together with them, you will translate the voice of these customers into best-in-class digital insights.

So, what will you be doing all day?

Your role as part of the R&D department, and as part of the Datalabs team means your daily responsibilities may include:

Working on versatile use cases within a dynamic, fast paced production environment
Strategic thinking and problem solving, with a strong business sense
Analyzing data from various sources, and turning it into usable input
Understanding various use cases from different customers, and creating models that can translate these cases into meaningful insights
Initiating newly defined tasks from exploration to proof of concept
Owning the finalization of defined tasks (from POC to deployment in production)
Collaborating with data engineers to make sure we reach the desired production results
Owning the ongoing validation process for existing metrics
Collaborating and brainstorming best practices with other teams within the R&D department
Deploying machine-learning models into production for an ongoing use

As a Data Engineer at Meta, you will shape the future of people-facing and business-facing products we build across our entire family of applications (Facebook, Instagram, Messenger, WhatsApp, Reality Labs, Threads). Your technical skills and analytical mindset will be utilized designing and building some of the world's most extensive data sets, helping to craft experiences for billions of people and hundreds of millions of businesses worldwide.

In this role, you will collaborate with software engineering, data science, and product management teams to design/build scalable data solutions across Meta to optimize growth, strategy, and user experience for our 3 billion plus users, as well as our internal employee community.

You will be at the forefront of identifying and solving some of the most interesting data challenges at a scale few companies can match. By joining Meta, you will become part of a world-class data engineering community dedicated to skill development and career growth in data engineering and beyond.

Data Engineering: You will guide teams by building optimal data artifacts (including datasets and visualizations) to address key questions. You will refine our systems, design logging solutions, and create scalable data models. Ensuring data security and quality, and with a focus on efficiency, you will suggest architecture and development approaches and data management standards to address complex analytical problems.

Product leadership: You will use data to shape product development, identify new opportunities, and tackle upcoming challenges. You'll ensure our products add value for users and businesses, by prioritizing projects, and driving innovative solutions to respond to challenges or opportunities.

Communication and influence: You won't simply present data, but tell data-driven stories. You will convince and influence your partners using clear insights and recommendations. You will build credibility through structure and clarity, and be a trusted strategic partner.
Data Engineer, Product Analytics Responsibilities
Collaborate with engineers, product managers, and data scientists to understand data needs, representing key data insights in a meaningful way
Design, build, and launch collections of sophisticated data models and visualizations that support multiple use cases across different products or domains
Define and manage Service Level Agreements for all data sets in allocated areas of ownership
Solve challenging data integration problems, utilizing optimal Extract, Transform, Load (ETL) patterns, frameworks, query techniques, sourcing from structured and unstructured data sources
Improve logging
Assist in owning existing processes running in production, optimizing complex code through advanced algorithmic concepts
Optimize pipelines, dashboards, frameworks, and systems to facilitate easier development of data artifacts
Influence product and cross-functional teams to identify data opportunities to drive impact

As a Data Scientist at Meta, you will shape the future of people-facing and business-facing products we build across our entire family of applications (Facebook, Instagram, Messenger, WhatsApp, Oculus). By applying your technical skills, analytical mindset, and product intuition to one of the richest data sets in the world, you will help define the experiences we build for billions of people and hundreds of millions of businesses around the world. You will collaborate on a wide array of product and business problems with a varied set of cross-functional partners across Product, Engineering, Research, Data Engineering, Marketing, Sales, Finance and others. You will use data and analysis to identify and solve product development's biggest challenges. You will influence product strategy and investment decisions with data, be focused on impact, and collaborate with other teams. By joining Meta, you will become part of a world-class analytics community dedicated to skill development and career growth in analytics and beyond.

Product leadership: You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Meta. You will help your partner teams prioritize what to build, set goals, and understand their product's ecosystem.

Analytics: You will guide teams using data and insights. You will focus on developing hypotheses and employ a varied toolkit of rigorous analytical approaches, different methodologies, frameworks, and technical approaches to test them.

Communication and influence: You won't simply present data, but tell data-driven stories. You will convince and influence your partners using clear insights and recommendations. You will build credibility through structure and clarity, and be a trusted strategic partner.
Data Scientist, Product Analytics Responsibilities
Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches
Apply technical expertise with quantitative analysis, experimentation, data mining, and the presentation of data to develop strategies for our products that serve billions of people and hundreds of millions of businesses
Identify and measure success of product efforts through goal setting, forecasting, and monitoring of key product metrics to understand trends
Define, understand, and test opportunities and levers to improve the product, and drive roadmaps through your insights and recommendations
Partner with Product, Engineering, and cross-functional teams to inform, influence, support, and execute product strategy and investment decisions

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Googles needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.

Google Research addresses challenges that define the technology of today and tomorrow. From conducting fundamental research to influencing product development, our research teams have the opportunity to impact technology used by billions of people every day.

Our teams aspire to make discoveries that impact everyone, and core to our approach is sharing our research and tools to fuel progress in the field -- we publish regularly in academic journals, release projects as open source, and apply research to Google products.

Responsibilities
Write and test product or system development code.
Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.
Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.