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Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.

Microsofts Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.

Within Azure Data, the messaging and real-time analytics team provides comprehensive solutions and a robust platform that enables users to ingest high granularity signals (real-time & observability) and complex data, converting those into a competitive advantage in real-time for both end users and modern applications. 
Responsibilities
Collaborate with a high-performing UX Research team with expertise in all types of research including qualitative, survey, usability, metrics, plus partnering with big data experts for analyses of behavioral data.
Foster relationships with PM and design teams throughout the Azure Data Organization so you stay close to our cross functional partners and their challenges.
Conduct a mixture of qualitative and quantitative research activities to inform product design, including but not limited to ethnographic explorations, usability studies, heuristic evaluations, interviews, contextual inquiry, surveys, user journey maps, benchmarks or any method that answers the most important research questions.
Create insight syntheses and connect these to product leaders through stories and other creative means to incite product growth directions.
Snap to organization-wide priorities and success criteria to design and execute a research program that meets the organizations needs.

Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers.
Responsibilities
Business Impact

Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Articulates the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.