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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

Harmony SASE is building the next generation of secure access services - enabling organizations to connect users, sites, and applications safely and seamlessly from anywhere.

As part of our ongoing innovation, were expanding our capabilities around AI-driven development and automation. The Dev AI Infra & Tools team leads this transformation -building the internal platforms, data pipelines, and tooling that empower our engineers to design, test, and deliver faster, smarter, and more securely.

Youll work hands-on with LLMs, automation frameworks, and internal developer systems - experimenting, prototyping, and building real solutions that change the way we work.

Key Responsibilities:
Design and develop AI-driven internal tools and frameworks that enhance developer productivity.
Build and maintain the infrastructure that supports LLM-based workflows, data pipelines, and automation systems.
Prototype quickly - testing new ideas and iterating based on real feedback and performance data.
Collaborate with DevOps, backend, and product engineers to identify high-impact use cases for AI and automation.
Evaluate new AI technologies and bring the most promising ones into production.
Help define metrics for efficiency and continuously improve development velocity and experience.

As a Software Engineer II / Senior Software Engineer in the Microsoft Red Team, you will focus on designing, building, and delivering advanced red team tools that leverage LLMs and autonomous agents to automate and enhance red teaming operations. This role will involve building practical, production-grade security capabilities to help Microsoft stay ahead of evolving cyber threats.
Responsibilities
As a founding member of the AI Adversary Lab (AIAL) group within Microsoft Red Team, you will help shape the teams culture and practices.

Design, implement, and support AI-driven red team services using both generative and traditional AI techniques.

Contribute to red team tools for use by both human operators and AI-powered red teaming services.

Collaborate with engineers, security researchers, red team operators, and cross-functional teams globally to deliver high-quality features, drive innovation, and meet project goals.

Continuously learn and apply new technologies to improve our services.

Drive Microsofts security improvements through realistic and effective red team operations.