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Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers.
Responsibilities
Business Impact

Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.

Cloud Apps and Identity Research team (CAIR) is looking for a Security Researcher with expertise about Identity based attacks and threats. The ideal candidate can demonstrate strong knowledge of common authentication protocols and technologies both on-prem and on cloud (e.g. Kerberos, SAML, Oauth, LDAP) and is familiar with Identity Providers' logs and internals (e.g. Entra ID, Okta). The job includes performing technical research to dissect identity attacks as observed from security research, incidents, threat landscape, customers reports and guide product and engineering teams to deliver optics, high-confidence detections and durable protection for customers.
Responsibilities
Analyze and understand the internals of authentication/network protocols and be able to independently reproduce identity-based attacks for investigation, study and research purposes.
Become a subject matter expert of investigation, collection, analysis and forensic of identity logs, including deep understanding of current trends and landscape of identity-based attacks and exploits
Collaborate with multiple product and engineering teams to design the next iteration of sensors, implement detection ideas and validate their effectiveness using a data-driven approach.
Work together with the different engineering teams to deliver the prototype and code to support the research findings.
Provide cybersecurity expertise as needed during security escalations and incidents to help protect Microsoft and our customers.