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We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.

In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.

Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumers, small business, and self-employed customers around the world the opportunity to prosper.

Join the QuickBooks B2B Group as a Senior Front-End Software Engineer, developing the Bill-pay experience for Intuit!

In this role youll be part of an innovative team that creates the next generation of Intuits payment mechanism, helping small business to get paid faster.

If you love having stretch goals, real world challenges, and making customers incredibly happy whilst fostering your obsessive need for perfect code and user experience, this is the job for you.

You will collaborate with many teams in Intuit and contribute to many components in different Business Units.

We love engineers who lead the change, are not afraid of technical challenges, communicating with customers and delivering the most beautiful and intuitive applications.
Responsibilities
Successful delivery of high-quality software (requirements, design, code, documentation, etc.)
Contribute to early quality activities, including peer reviews of estimates, designs and code.
Production support involved with monitoring systems and remediating issues
Partner effectively with all team members to deliver against commitments
Work cross-functionally with various Intuit teams
Commitment to team success and positive team dynamics
Strong leadership and communication skills, and ability to work well in a team
Collaborate with other engineers to share best practices and knowledge of emerging technologies
Occasionally engage with customers to get a first-hand understanding of their needs
Perform and participate in peer code reviews

Intuits vision is to power prosperity around the world, and well achieve it by building a global technology platform that helps small businesses and individuals make better financial decisions. You will join Intuits cybersecurity organization and be responsible for building the security and safety guardrails that enable that vision.

Responsibilities
You will be the engineering group manager responsible for several team that develop and operate the security service and capabilities that protect Intuits Generative AI Operating System and Intuits technology platform at large.
To accomplish this, you will create a shared vision and build and maintain strong cross-functional relationships / alignment with partners: Security Researchers, Data Scientists, Machine Learning Engineers, Policy Analysts and Product Management.
Technology leaders at Intuit think strategically and drive results. They build high-performing teams by putting the right people in the right job at the right time. Leaders help to innovate by thinking differently. They lead their teams to embrace new ideas that produce outstanding results for our customers. Leaders at Intuit inspire others through action by creating a spirit of collaboration.