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We are looking for a creative and passionate Customer Success Engineer to join the Web & Cloud management group, and be the star of our journey of growth and delighted customers of Smart-1-Cloud (our new Cloud product)

The Customer Success Engineer will own the Customer related technical activities and communications, while being practically part of the Smart-1-Cloud product development team.

Smart-1-Cloud is a new cloud product at the inception phase, in the future the responsibility may expand to additional products in the Security Management area.

Key Responsibilities
As part of the team you will master and perform all the technical actions needed for this SaaS product to serve the customers properly.
Be a focal point for escalation from Customer Support (TAC) & Customer Focus Group (CFG) and periodically transfer knowledge and training.
Proactively approach customers on relevant occasions and maintain a rich dialogue with the customers, understanding and improving their experience.
Monitor & analyze the Customer journey in various scenarios: On-boarding, Support, Renewal.
Provide technical and product assistance during the onboarding process for key customers

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.