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We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.

In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.

Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations

We are looking for a security Product Manager to be responsible for defining, planning, and executing new features for our award-winning SASE platform.

As a Security Product Manager, you will work closely with our R&D, Sales, Support and Design teams to contribute to the development and evolution of a leading network security product at Check Point. You will also be responsible for prioritizing features and making the impact our customers want the most.

This role is perfect for you if you are an experienced Product Manager with a strong technical and analytical background who can think holistically about customer pain points. You will be involved in defining and developing the products features that take us to the next level.

About Us

Check Point is a key player the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.

Key Responsibilities
Take full responsibility and ownership of our SASE product features, from ideation to production and measurement
Create and manage feature plans, roadmaps, project plans and specifications
Collaborate with sales, R&D and support on product development during the discovery phase to assess value, usability, and feasibility of features
Manage and have a significant impact on the product's user experience and feature set and act as the product evangelist to build awareness within the company
Research, gather and define products business requirements from discussions with clients and other sources for current and future product releases
Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement
Writing solution definitions for new features
Work closely with customers and partners to get feedback and define new features

Were looking for a Senior Software Developer to join a new team building Check Points Digital Experience Management (DEM) product - a cutting-edge solution that delivers proactive monitoring, real-time alerts, and actionable insights to optimize the user experience.

This is a unique chance to shape a new product from the ground up within a global cybersecurity leader, work with top talent in an innovative, mission-driven environment, and make a real impact across Check Points product ecosystem.

Key Responsibilities
Design and development of the DEM product, ensuring scalability, performance, and security.
Collaborate with cross-functional teams to integrate DEM capabilities into existing Check Point security products.
Own end-to-end delivery, from requirements gathering to production deployment and continuous improvement.