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We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.

In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.

Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations

We are looking for a talented Full stack Engineer with a strong backend and UI orientation and exceptional skills to join our Harmony SASEs forefront team at Check Point, which building cutting-edge, large-scale solutions that redefine cloud security and network management.

As part of our team, youll work with the latest technologies, solve complex engineering challenges, and play a key role in developing scalable and resilient fullstack systems. If youre passionate about innovation, cloud security, and high-performance architecture, this is your opportunity to make an impact!

Check Point is a key player in the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.

Key Responsibilities
End-to-end features development including research, design, testing, deployment and monitoring
Contribute to technological and architectural decisions
Develop testable, reusable, and effective code to create high performance application
Analyze and improve efficiency, scalability, and stability of various components in our system
Collaborate with Designers, Product Managers, Architects and Software Engineers to deliver the best product to our customers