At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.
We're looking for a Customer Success Manager for our SMB clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the Similarweb platform to optimize their sales strategies.
This role will report to the Team Manager, Customer Success, TLV.
Why is this role so important at Similarweb?
The CSM's ability to create relationships with the clients, and help them extract real business value, using the Similarweb platform, is essential to keeping clients engaged with Similarweb for years.
The CSM is in the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement, and adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities may include:
Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates
Requirements: This is the perfect job for someone who:
First Language French and fluent in English
Experience with Sales technology such as Salesforce, Hubspot etc.
2+ years of experience in customer success, sales, or account management, ideally within the SaaS industry, managing a large book of business
Solid understanding of sales and procurement processes
Outstanding negotiation skills and ability to lead with value
Self-motivated, Proactive, outside-of-the-box problem solver, with ownership and can-do mindset, and results-driven approach
Excellent communication skills and a value-driven approach
Strong relationship-building skills ability to quickly build rapport and establish trust with executive stakeholders
Analytical and consulting mindset with the ability to translate data into a story
Excellent problem-solving and critical-thinking skills
Team player who can collaborate effectively with colleagues and business partners
Experience with Sales technology such as Salesforce, Hubspot, Salesloft, etc.
Any other language is an advantage
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