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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.

In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.

Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations

Base 44, a hyper-growth AI startup recently acquired by Wix, is looking for a driven and collaborative Technical Support Engineer to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative environment where your work directly contributes to the success of our product. As a Tech Support Engineer, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product and will:

Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.

Reproduce, diagnose, and document technical problems end-to-end, including precise repro steps, logs, screenshots, and expected vs. actual behavior.

Work hands-on in the product to understand features, identify pain points, validate fixes, and regularly test new flows; provide actionable feedback.

Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console); analyze headers, payloads, status codes, and errors.

Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment.

Proactively surface patterns and emerging trends; raise risks/flags early and suggest product or documentation improvements.

Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.

Uphold security and data-handling best practices when working with user data, credentials, or logs.

Participate in incident handling and post-incident reviews; help drive down MTTR and increase reliability.

Contribute to a cohesive team cultureshare context openly, mentor peers on tools and troubleshooting approaches, and continuously refine support workflows.