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Who We Are
We are Outshift by Cisco. We are chartered to build the next new business for Cisco. To take Cisco into new markets, and especially towards new personas - both buyer and user. And like building a startup from the ground up, its all about having an entrepreneurial approach. Taking an idea from an astonishing thought to a product that solves a critical need, to an experience that delights users and customers. Its about innovation. From 12 months out to 5 years in the future, wearing multiple hats, failing and learning fast, revaluating assumptions and finding new ways of solving problems. Driving form from ambiguity. Its about creativity. We are looking for entrepreneurs, Problem solvers, Designers & Marketers. Product Led Growth experts. Business Development, SDRs, Customer Success. Product Managers, SWEs, SREs. Data Scientists and ML engineers.
What You'll Do

As part of the CNAPP Product team, you will own and drive product initiatives from the concept phase all the way to successful launch and user adoption. You will analyze competitors, seek opportunities for differentiation, partner with users to analyze difficulties and collaborate with Product Management, Engineering, and Design to build and release impactful solutions.

Understand the industry trends and competitive landscape relating to the CNAPP market.
Define and lead feature specification and feature roadmap
Analyzing users' struggles that we seek to alleviate in the target market
Design compelling user journeys to drive customer adoption

You will be a part of the R&D team providing support to our 1st tier customers. You will work closely with the product development and QA teams to solve problems arriving from our customers. You will build and define the the support operations processes and apply it on your day to day work.

You will have great opportunity to impact the organization as the first support person on the team.

What you'll be doing

Provide technical point of contact for our project/product managers, business owners and performance team with any technical issues that may rise.
Establish the correct processes and work methodologies required for the team to be able to provide the right support.
Work with development and QA teams to investigate and solve technical issues within the client and backend domains.
Communicate internal stakeholders and ensure that they are well informed of the progress and plan.
Prioritize and manage multiple issues from customers on our products and platform, simultaneously.