לוח משרות דרושים בוגרי יחידות טכנולוגיות/אקדמיה

We are looking for a creative and passionate Customer Success Engineer to join the Web & Cloud management group, and be the star of our journey of growth and delighted customers of Smart-1-Cloud (our new Cloud product)

The Customer Success Engineer will own the Customer related technical activities and communications, while being practically part of the Smart-1-Cloud product development team.

Smart-1-Cloud is a new cloud product at the inception phase, in the future the responsibility may expand to additional products in the Security Management area.

Key Responsibilities
As part of the team you will master and perform all the technical actions needed for this SaaS product to serve the customers properly.
Be a focal point for escalation from Customer Support (TAC) & Customer Focus Group (CFG) and periodically transfer knowledge and training.
Proactively approach customers on relevant occasions and maintain a rich dialogue with the customers, understanding and improving their experience.
Monitor & analyze the Customer journey in various scenarios: On-boarding, Support, Renewal.
Provide technical and product assistance during the onboarding process for key customers

We are looking for an Atlassian Platform Expert & Enterprise AI to join our IT Team as a temporary 1 year maternity leave (MLA) replacement, who has a passion for collaboration tools, process optimization, and IT service management, who has a desire to streamline workflows, improve user experience, and ensure the successful implementation and management of Atlassian tools like Jira, Jira Service Desk, and Confluence.
We use an interesting and mixed technology stack: Jira Software, Jira Service Management, Confluence (Wiki), and integrations with various internal systems and third-party tools.


In this position, you will use your expertise in configuring Atlassian tools and will drive the implementation and continuous improvement of Jira-based workflows, manage Jira Service Desk projects, maintain documentation in Wiki, and ensure the delivery of high-quality solutions aligned with business needs.



Key Responsibilities
Manage and design Jira Service Management projects, workflows, screens, custom fields, SLAs etc.
Develop and maintain custom automation rules, queues, forms, and dashboards to improve efficiency and visibility
Collaborate with stakeholders across Check Point departments to gather requirements, provide solutions, and ensure alignment with organizational goals
Monitor system performance, manage platform upgrades, and apply best practices for platform reliability and scalability
Create and deploy AI based projects or solutions that enhance business operations, drive innovation, and improve decision making across various domains

As a Senior DevOps Engineer In Threat Cloud, you will be pivotal in designing, implementing, and maintaining our cloud infrastructure. You will join a highly technological team responsible for managing Threat Cloud AI cloud environments, optimizing infrastructure, and ensuring security and cost efficiency. In this role, you will collaborate with key stakeholders across the company, including R&D, Security, and Product teams, to automate processes, streamline operations, and drive impactful changes in our cloud strategy.

Key Responsibilities
Impactful Contribution: Play a major part in shaping the Threat Cloud strategy, focusing on innovation and long-term success.
Lead the team towards technical solutions guided by a strong understanding of the latest and greatest technologies like Kubernetes,, GitOps and Data Lake solutions.
Tackle large-scale production issues and bring out-of-the-box thinking to the table
Cross-Functional Collaboration: Work closely with all major stakeholders in the company, including R&D, Security, Product, and more, to ensure seamless integration of DevOps practices.
Automation & Streamlining: Help automate and streamline our operations and processes, enhancing efficiency and reducing manual intervention.
Evaluate new cloud-native technologies and vendor products to continuously improve our infrastructure