לוח משרות דרושים מנהל IT משרה מלאה

R D  Infrastructure Engineer

Location - Raanana

:Duties and Responsibilities
.Serve as part of  IT support for internal and external stakeholders, including escalation management
.Support and deliver IT infrastructure that supports 300 R D team members
.Maintain all aspects of the local datacenter including hardware, software, networking, Storage, etc.
.Part of local Help desk
.Evaluate new technologies relevant for the IT infrastructure implementation and strive for continuous improvement of services offered internally to further increase productivity
.Work with vendors and 3rd party suppliers
.Support various audits, including security-related audits

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries worldwide.

With over 1500 employees worldwide. We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What youll be doing?
-Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, Anti-Virus, various operating systems.
-Manage users and permissions in Active Directory, Azure AD, G-suite, Terminal Services, and addressing hardware, software, and network-related issues.
-Install, configure, and maintain desktops, laptops, printers, meeting rooms and other IT equipment.
-Writing scripts to optimize the automations in the org
-Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration.
-Expertly troubleshoot software applications and operating system issues for seamless IT operation.
-Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved and future recurring issues can be avoided and Collaborate with other IT team members to escalate and resolve complex technical issues.
-Create procedures, create new documentation for both technical and end-user roles.
-Pertinent experience working with global teams
-Stay current with the ongoing expansion and development of the company - be aware of system information, changes and updates
-Provide troubleshooting, diagnose and resolve issues while maximizing customer satisfaction.
-Provide comprehensive support to our entire organization, both locally and remotely.
-Collaborate with vendors to procure hardware and software solutions as needed.
-Monitoring the company resources
-Stay updated on industry trends and advancements to recommend improvements in IT systems.
-Ability to work on a fresh service system

We are looking for a Help desk team lead to join us. As part of the role, you will be leading the Help desk team within the R&Ds infrastructure group. As a Help desk team lead you will work closely with the IT and Security managers within the infrastructure group to ensure best available services and Technical Support company wide.

Responsibilities:
Lead, grow, mentor, and manage the team.
Planning and execution according to the company roadmap
Maintain, upgrade, install companys endpoints and provide Technical Support to users throughout the company
Implementing security policies on endpoints and servers by using the most advanced technology and solutions in the market
Install and enforce the company's security policy to all devices and users.
Design and implement automation processes to increase the teams efficiency.
Automate and constantly improve the support process.

Develop and execute the group IT strategy to support business objectives.
Manage and oversee multi-P L IT operations and budgets ensuring cost-effectiveness, and optimal resource allocation.
Manage and evolve the group's inbound infrastructure and systems.
Manage and evolve high availability SAAS production and DevOps infrastructure.
Establish and manage a healthy and responsive Help desk operation.
Lead IT organizational and professional restructuring and evolution processes.
Establish, initiate, and oversee a healthy IT multi project operation.
Establish and enforce IT regulations, policy, and compliance.
Manage and evolve our On-Prem and multi-cloud infrastructure.
Collaborate with third-party vendors, negotiate contracts, and manage vendor relationships to ensure cost-effective and efficient services.
Implement and maintain strong cybersecurity measures to safeguard the company's dat