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We are looking for a highly experienced and skilled Senior Network Engineer with SRE capabilities to join our team.
The ideal candidate must have deep expertise in networking, troubleshooting complex network issues, and ensuring high availability and performance in large-scale environments. This role requires a proactive and independent problem solver with a strong ability to work in mission-critical production environments.
Key Responsibilities
Lead deep-dive investigations into complex networking and production issues, collaborating across teams to ensure stability and reliability.
Design, troubleshoot, and optimize network architectures, ensuring high availability, scalability, and security.
Build and improve monitoring strategies to detect and prevent issues before they impact customers.
Reduce operational workload and improve SLA response time through automation and self-healing mechanisms.
Support critical production issues.
Perform advanced network troubleshooting and resolve recurring platform issues across multi-region environments.
Assist Account Managers and Customer Success teams with complex and strategic network implementations.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

Base 44, a hyper-growth AI startup recently acquired by Wix, is looking for a driven and collaborative Technical Support Engineer to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative environment where your work directly contributes to the success of our product. As a Tech Support Engineer, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product and will:

Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.

Reproduce, diagnose, and document technical problems end-to-end, including precise repro steps, logs, screenshots, and expected vs. actual behavior.

Work hands-on in the product to understand features, identify pain points, validate fixes, and regularly test new flows; provide actionable feedback.

Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console); analyze headers, payloads, status codes, and errors.

Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment.

Proactively surface patterns and emerging trends; raise risks/flags early and suggest product or documentation improvements.

Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.

Uphold security and data-handling best practices when working with user data, credentials, or logs.

Participate in incident handling and post-incident reviews; help drive down MTTR and increase reliability.

Contribute to a cohesive team cultureshare context openly, mentor peers on tools and troubleshooting approaches, and continuously refine support workflows.