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We are looking for an experienced and customer-focused Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.

Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview
Intuit is seeking a Backend Software Engineer 2 to join our team. As a Backend Engineer, you will be responsible for designing, developing, and maintaining services in Intuit Data Exchange platform.

Our teams are responsible for acquiring millions of transactions and statements daily to meet the needs of our customers across all Intuit products. You'll utilize your skills to help develop and maintain critical systems in cloud environments that are widely used by both internal and external customers. The ideal candidate will have a strong background in back-end, with strong proficiency in Java.
Responsibilities

Design and implement new services, features and enhancements, contributing to our high-scale tools and services.
Collaborate with various stakeholders, including product management, analysts, and data engineers.
Develop well-architected, elegant software solutions with a passion for excellence.
Perform and Participate in peer code reviews. Provide and receive constructive feedback.
Stay up-to-date with emerging technologies and industry trends