Come join the Intuit FinTech Payments Platform as a Site Reliability Engineer. Intuit FinTech is your trusted financial expert empowering financial prosperity for businesses and consumers through a convenient, powerful, AI-native fintech platform providing fast and easy access to funds at the time of need. We process millions of transactions every day across various payment methods. Millions of customers and merchants send billions of dollars moving at light-speed through our systems annually.
Responsibilities
Act as a technical leader and provide technical guidance and leadership to immediate and adjacent teams.
Be the first level of support and handle and investigate incidents, production issues, and alerts.
Identify, design and build tools that are focused on tooling work and observability work, ensuring high availability, scalability, and performance of our production systems.
Ensure the highest standards for engineering design, implementation, and testing
Accurately scope effort, identify risks and clearly communicate trade-offs with team members and other stakeholders
Investigate production issues and provide valuable insights to the core teams.
Passionate for continuous learning, experimenting and applying cutting edge technology and software paradigms
Pursue and resolve complex or unchartered technical problems and share key learnings
Provide technical leadership and be a role model to software engineers pursuing technical career path in engineering
Stay aware of industry trends and make technology choices and strategic decisions
Mentor engineers on technology, process, people, and product skills
Collaborate closely with peers, cross-functional teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results forward for Intuit
Requirements: 10+ years of related experience with SRE/NOC team
Expert in one of the following: Automation, Monitoring tools, Cloud Operations
Solid AWS experience
Solid design and coding skills: 8+ years of strong software engineering experience with Java/J2EE, Go, Python, REST, SOAP, JSON
Demonstrate a deep understanding of deployment architecture and consistently design for low MTTD/MTTR & fast recovery/self healing
Skilled in software development lifecycle processes. Experience with SCRUM and Agile Development
Knowledge of current trends and best practices in the modern SaaS technology landscape
Experience in leveraging Amazon Web Services for building scalable applications
Strong mentoring skills. Able to influence and communicate effectively with both technical and non-technical people
High adaptability and flexibility
Excellent communication skills. Communicates clearly, succinctly, and persuasively to all levels of employees, customers and management (including executives)
Experience in making successful trade-offs that balance the short- and long-term product goals
High energy, self-starter with a positive mindset and with a "can do" attitude
Be comfortable working in complex production environments and seek out ways to drive ambiguity down. You seek to understand before making changes, and actively work to facilitate communication to better understand other approaches to problem
PREFERRED EXPERIENCE:
Experience with large scaled payment systems
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